Housekeeper in Great Bend, Kansas

Cleaning Huts & Homes Professional Home and Business Owner: Diana L. Dawson 811 Grant Street, Great Bend, KS • 620-617-... [email protected] Home Services & Housekeeping Professional Highly experienced and results-driven professional accomplished in delivery of professional cleaning services. Respected, loyal businesswoman focused on surpassing customer expectations while building long-term relations with clientele. Exceptional problem solver willing to assimilate new skills that enhance craft and service delivery. Well-versed in self-direction and “getting the job done right.” — Areas of Key Emphasis — Client Retention Consultative Services Home Organization Deep Clean Processes Housekeeping Extras Contractual Agreements Customer Care Excellence Process Improvements Team Leadership Professional Experience Operations Manager & Housekeeper | Huts and Homes Professional Cleaning 2016 – Present Provide all operational competencies involving clientele procurement, rate development and cost estimates, and customer-facing presentations regarding service delivery. Oversee all P&L processes, business forecasting and development. Deliver 28 years of experience in top-rated professional cleaning and sanitation services to include deep cleaning, home organization, and various household extras. Manager & Sales Representative | Dawson Jewelers, Designs by Dana Inc. 1990 – 2... Managed full-scale business operations to include workflow processes, staff hiring and training, monthly remerchandising, product purchasing, and delivery of excellent customer service. Trained and developed all staff and delegated process and procedural proficiencies to specific staff in accordance with individual talents and skills effectually designing a cohesive team that drove consultative sales. Planned daily sales goals and ensured implementation of sales initiatives instrumental in meeting sales objectives. Sustained storefront presentation and cleanliness for entire tenure through deep cleaning processes, consistent reorganization, and daily maintenance and upkeep tasks. Key Accomplishments: Designed and launched company Facebook page with daily updates and brand promotion resulting in 8,000 friends and Facebook likes. Consistently provided top-level customer care through comprehensive product knowledge, home deliveries, and compressed timeframes for repairs and special orders effectively building lifetime client-base and growing profitability. Education & Credentials Nursing Coursework Seminole College, Seminole, OK Training & Development Management, Gem & Retail Coursework Vocational Gemological Institute of America