Housekeeper in Mobile, Alabama

AIMEE STEWART Mobile, Al C: (251)455... Email: [email protected] Website: stewartcleaningservice..... PROFESSIONAL SUMMARY • Executive Head Housekeeper • Professional dedicated to effective team management, detailed cleaning and customer satisfaction. WORK HISTORY Executive Head Housekeeper/Acting manager at front desk Fort Conde Inn -Mobile, Alabama From: 06/2011 - To: 06/2016 • Investigated and resolved customer inquiries and complaints in an empathetic manner. • Cross-trained and backed up other customer service managers. • Adhered to all confidentiality requirements at all times. •Met all customer call guidelines including service levels, handle time and productivity. • Solved unresolved customer issues. • Promptly responded to inquiries and requests from prospective customers. • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. • Strong leader of the housekeeping staff. • Strong leader of customer support staff. • Facilitated inter-departmental communication to effectively provide customer support. • Scheduled staff shifts to cover peaks and lulls in customer inquiries. • Identified individual development needs with appropriate training. • Followed-through on all critical inter-departmental escalations to increase customer retention rates. • Fostered an environment which encouraged continual process improvements. • Devised and published metrics to measure the organization's success in delivering world class customer service. • Maintained up-to-date knowledge of product and service changes. • Managed work flow to exceed quality service goals. Owner Stewart Cleaning Service - Mobile, Alabama From: 02/2000 - Current Maintained a successful cleaning business that is still open today.​ • Adhered to all confidentiality requirements at all times. • Promptly responded to inquiries and requests from prospective customers. • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. • Trained staff on operating procedures and company services. • Fostered an environment which encouraged continual process improvements. • Updated customer orders from start to finish in an accurate and timely manner. • Maintained accurate records of past due customer account activity. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. • Managed work flow to exceed quality service goals. EDUCATION Basics Gadsden State -Gadsden , Alabama English 101, Bio 102, Math 116, Phyc 200, CPR100 and Nur 101 I attended Bishop State in 2013 for a computer class also. SKILLS • Exceptional interpersonal communication • Excellent time management skills • Effective work flow management • Customer-focused • Rezo literate • Skilled trainer • Effective problem solver • Adherence to high customer service standards • Exceptional telephone etiquette • Word literate