Jackie L

Housekeeping Supervisor

Edmonton, Alberta
Last seen over a week ago

20 years experience

Pay negotiable

Want to be hired by Jackie?

Housekeeper Job in Edmonton, Alberta

Jacqueline Lack
Housekeeping supervisor & manager
Edmonton, AB T5T 0A1
...@gmail.com - 780-708-...
Proven leader with 10 years’ success in managing a diverse range of Housekeeping tasks. Well versed in maintaining high standards
of excellence in the daily Housekeeping operations. In depth know-how of leading
Housekeeping operations in accordance to hotel policies and procedures. Adept at monitoring and developing
team member performance in terms of professional development and evaluations. Very effective in handling
queries and complaints in a professional and resolution-oriented manner.
RELEVANT CAPABILITIES
Special talent for planning, organizing, scheduling, maintaining budgets
Demonstrated ability to conduct inventories, and place purchase orders
Extensive experience in recruiting and training of staff
WORK EXPERIENCE
Housekeeping Manager
Best Western plus - Edmonton, AB - February 2016 to October 2016
Day to day running of the Housekeeping department.
Hiring staff, training staff, payroll, inventory, ordering supplies, budget.
Ensuring procedures are carried out to company standards.
Dealing with guest concerns.
Managing inside and outside public spaces and ensuring they are maintained at all times.
Working with other departments to maintain customer satisfaction.
Computer experience.
The reason for leaving property sold.
Night Shift Manager
Motel Relief Position - Edmonton, AB - Edmonton, AB - September 2015 to December 2015
Responsibilities
Responsibilities
Check guests in and check guests out.
Take payments
Customer service.
Completing all paperwork on time.
Dealing with guest concerns.
Property check.
Laundry.
Inventory.
Skills Used
Housekeeper
Ensured cleanliness and maintenance of guest rooms and areas
Performed dusting, mopping and vacuuming duties
Washed down bathrooms and replenished supplies Turned down beds and changed linen
Ensured that all linen and towels are delivered to the laundry
Emptied ashtrays and waste baskets
Housekeeping Supervisor
Alberta Place Suite Hotel: July 2014-January 2015 - Edmonton, AB - July 2014 to January 2015
Responsibilities
Responsibilities. Supervising large teams. Maintaining standards in large property's. Ensuring all health
and safety procedures are followed and carried out at all times. Cleaning, sweeping, mopping, dusting,
laundry, windows, stocking, storage , taking care of and cleaning general area cleaning, hallways, carpet
cleaning , upholstery cleaning, lobby , wash rooms, elevators. Working closely with other departments. Working
with maintenance department to ensure all repairs are detected and maintenance requested carried out.
Vacant room checks and full property check carried out daily. Ensuring all storage and inventory kept in orderly
manner. Ensuring pool area is kept clean
Skills Used
Sweep and mop floors of lobbies, hallways, sitting areas and rooms
Vacuum and wash carpets and ensure that they are dried properly using appropriate equipment
Wash bathrooms using designated equipment and cleaning and disinfecting agents
Dust and polish furniture and use emollients to restore them
Make beds in guest rooms, turn mattresses and ensure that sufficient pillows and blankets are available
Coordinate efforts with laundry personnel to ensure that dirty bedsheets are taken away and clean ones are
delivered
Replenish supplies such as toilet paper, soap and shampoo in bathrooms
Deliver and retrieve items on loan to guests such as television sets, mattresses, irons and ironing boards
Respond to guests calls for Housekeeping services
Sort, count and maintain clean linen to be stored properly
Hang curtains and adjust and dust window blinds
• Arrange and move furniture and replace burnt out light bulbs
• Take requests for picking up laundry for cleaning purposes and issue receipts
• Polish floors, clean spills and ensure that surfaces are safe to walk on
• Prepare guest rooms as soon as guests leave to make it ready for the next one
Executive Housekeeper
Union Bank Inn - Edmonton, AB - November 2012 to May 2014
Responsibilities
Housekeeping Executive housekeeper and Supervisor at the Union Bank Inn.
November 2012 -May 2014.
Skills: Received 5-star training A.A.A
Supervisor role: Training other members of staff to five star standards, the full running of Housekeeping department, Room inspector, placing orders, inventory, laundry training.
Working closely with other departments.
Working with maintenance department to ensure all repairs are detected and maintenance requested carried out.
Vacant room checks and full property check carried out three times daily.
Ensuring all storage and inventory kept in an orderly manner.
Hiring staff.
Working within a budget and continue to keep below budgets.
Ensuring all health and safety procedures are followed and carried out at all times.
Cleaning, sweeping, mopping, dusting, laundry, windows, stocking, storage, taking care of and cleaning
carts, wood flooring general area cleaning, hallways, carpet cleaning, upholstery cleaning, sending stained items to dry
Cleaners, lobby, washrooms, elevators.
Madison's Grill: 5 star A.A.A diamond standards.
Cleaning, windows, glassware, Silverwood flooring, vacuum, vents, walls, furniture, Vintage function room, bar area.
Giverney and Devon-shire ballrooms.
Housekeeping Supervisor
Andrew hotel - Andrew, AB - April 2011 to August 2012
Previous Employment.
Housekeeper
Andrew hotel - Andrew, AB - April 2011 to August 2012
Responsibilities
Ensuring rooms are clean, beds, dusting, sweeping, mopping, and cleaning furniture and windows, laundry,
vacuuming, hallways, cleaning bar area.
Inventory, ordering, serving in restaurant, helping in kitchen,
Helping in the bar in busy seasons.
Caretaker/Housekeeping supervisor.
Brookfield Church - Manchester, ON - June 2001 to August 2008
Previous Employment.
Caretaker/Housekeeping supervisor.
Brook field Church - Manchester - June 2001 to August 2008
Responsibilities.
Cleaning, sweeping, mopping, dusting, laundry, windows, washrooms, cleaning church and kitchen, laundry.
Cleaning, sweeping, mopping, dusting, laundry, windows, stocking storage, taking care of carts, general area cleaning lobby, washrooms, elevators.
Hiring and training staff day to day running of department
EDUCATION
woodside High School west midlands England
SKILLS
Avid knowledge of Housekeeping procedures (10 years), Well versed with the standards of hygiene and
sanitation (10 years), Demonstrated ability to perform duties in a busy environment (10 years), Strong
interpersonal and communication skills, Good time management skills, Courteous with clients, residents and
staff (10 years), Sound ability to perform physically demanding chores (10 years)
AWARDS
AHLA Housekeeping award
October 2013
The Alberta Hotel & Lodging Association
CERTIFICATIONS/LICENSES
HHH
August 2016 to Present
WHMIS
October 2016 to October 2017
ADDITIONAL INFORMATION
Pride me on guest satisfaction
Experience in a hotel setting, camp holiday resorts.
Experience in supervision of large teams.
Knowledge of computer systems.
Knowledge of cleaning equipment, waxing, buffing, etc.
Affiliations: Strong training skills, quickly learn procedures and methods, proven record of working within budget, honest, friendly, self-starting, goal-oriented, self-motivated, work well in the high-pressure environment,
dependable can work without supervision.
Reached top 20% in 2012 You're Welcome Awards.
Certificates.
WHMIS.
References available on request.


Services Needed

Bathroom

Bathroom


Kitchen

Kitchen


General Rooms

General Rooms


Attic

Attic


Basement

Basement


Your responsibilities will include:

Change linens

Change linens

Oven cleaning

Oven cleaning

Fridge cleaning

Fridge cleaning

Cabinet cleaning

Cabinet cleaning

Dishes

Dishes

Window washing

Window washing

Surface polishing

Surface polishing

Shampoo carpet

Shampoo carpet

Wall washing

Wall washing

Laundry

Laundry

Pet clean up

Pet clean up

Packing

Packing

Trash & recycling

Trash & recycling


Recommendations

Louie Elliot

I recommend Jackie L as a housekeeper

Dennis Tollefson

I recommend Jackie L as a housekeeper


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