Jackie Lack

Housekeeping Supervisor

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Home Owner in Edmonton

Jacqueline Lack Housekeeping supervisor & manager Edmonton, AB T5T 0A1 ...@gmail.com - 780-708-... Proven leader with 10 years success in managing a diverse range of Housekeeping tasks. Well versed in maintaining high standards of excellence in the daily Housekeeping operations. In depth know-how of leading Housekeeping operations in accordance to hotel policies and procedures. Adept at monitoring and developing team member performance in terms of professional development and evaluations. Very effective in handling queries and complaints in a professional and resolution-oriented manner. RELEVANT CAPABILITIES Special talent for planning, organizing, scheduling, maintaining budgets Demonstrated ability to conduct inventories, and place purchase orders Extensive experience in recruiting and training of staff WORK EXPERIENCE Housekeeping Manager Best Western plus - Edmonton, AB - February 2016 to October 2016 Day to day running of the Housekeeping department. Hiring staff, training staff, payroll, inventory, ordering supplies, budget. Ensuring procedures are carried out to company standards. Dealing with guest concerns. Managing inside and outside public spaces and ensuring they are maintained at all times. Working with other departments to maintain customer satisfaction. Computer experience. The reason for leaving property sold. Night Shift Manager Motel Relief Position - Edmonton, AB - Edmonton, AB - September 2015 to December 2015 Responsibilities Responsibilities Check guests in and check guests out. Take payments Customer service. Completing all paperwork on time. Dealing with guest concerns. Property check. Laundry. Inventory. Skills Used Housekeeper Ensured cleanliness and maintenance of guest rooms and areas Performed dusting, mopping and vacuuming duties Washed down bathrooms and replenished supplies Turned down beds and changed linen Ensured that all linen and towels are delivered to the laundry Emptied ashtrays and waste baskets Housekeeping Supervisor Alberta Place Suite Hotel: July 2014-January 2015 - Edmonton, AB - July 2014 to January 2015 Responsibilities Responsibilities. Supervising large teams. Maintaining standards in large property's. Ensuring all health and safety procedures are followed and carried out at all times. Cleaning, sweeping, mopping, dusting, laundry, windows, stocking, storage , taking care of and cleaning general area cleaning, hallways, carpet cleaning , upholstery cleaning, lobby , wash rooms, elevators. Working closely with other departments. Working with maintenance department to ensure all repairs are detected and maintenance requested carried out. Vacant room checks and full property check carried out daily. Ensuring all storage and inventory kept in orderly manner. Ensuring pool area is kept clean Skills Used Sweep and mop floors of lobbies, hallways, sitting areas and rooms Vacuum and wash carpets and ensure that they are dried properly using appropriate equipment Wash bathrooms using designated equipment and cleaning and disinfecting agents Dust and polish furniture and use emollients to restore them Make beds in guest rooms, turn mattresses and ensure that sufficient pillows and blankets are available Coordinate efforts with laundry personnel to ensure that dirty bedsheets are taken away and clean ones are delivered Replenish supplies such as toilet paper, soap and shampoo in bathrooms Deliver and retrieve items on loan to guests such as television sets, mattresses, irons and ironing boards Respond to guests calls for Housekeeping services Sort, count and maintain clean linen to be stored properly Hang curtains and adjust and dust window blinds Arrange and move furniture and replace burnt out light bulbs Take requests for picking up laundry for cleaning purposes and issue receipts Polish floors, clean spills and ensure that surfaces are safe to walk on Prepare guest rooms as soon as guests leave to make it ready for the next one Executive Housekeeper Union Bank Inn - Edmonton, AB - November 2012 to May 2014 Responsibilities Housekeeping Executive housekeeper and Supervisor at the Union Bank Inn. November 2012 -May 2014. Skills: Received 5-star training A.A.A Supervisor role: Training other members of staff to five star standards, the full running of Housekeeping department, Room inspector, placing orders, inventory, laundry training. Working closely with other departments. Working with maintenance department to ensure all repairs are detected and maintenance requested carried out. Vacant room checks and full property check carried out three times daily. Ensuring all storage and inventory kept in an orderly manner. Hiring staff. Working within a budget and continue to keep below budgets. Ensuring all health and safety procedures are followed and carried out at all times. Cleaning, sweeping, mopping, dusting, laundry, windows, stocking, storage, taking care of and cleaning carts, wood flooring general area cleaning, hallways, carpet cleaning, upholstery cleaning, sending stained items to dry Cleaners, lobby, washrooms, elevators. Madison's Grill: 5 star A.A.A diamond standards. Cleaning, windows, glassware, Silverwood flooring, vacuum, vents, walls, furniture, Vintage function room, bar area. Giverney and Devon-shire ballrooms. Housekeeping Supervisor Andrew hotel - Andrew, AB - April 2011 to August 2012 Previous Employment. Housekeeper Andrew hotel - Andrew, AB - April 2011 to August 2012 Responsibilities Ensuring rooms are clean, beds, dusting, sweeping, mopping, and cleaning furniture and windows, laundry, vacuuming, hallways, cleaning bar area. Inventory, ordering, serving in restaurant, helping in kitchen, Helping in the bar in busy seasons. Caretaker/Housekeeping supervisor. Brookfield Church - Manchester, ON - June 2001 to August 2008 Previous Employment. Caretaker/Housekeeping supervisor. Brook field Church - Manchester - June 2001 to August 2008 Responsibilities. Cleaning, sweeping, mopping, dusting, laundry, windows, washrooms, cleaning church and kitchen, laundry. Cleaning, sweeping, mopping, dusting, laundry, windows, stocking storage, taking care of carts, general area cleaning lobby, washrooms, elevators. Hiring and training staff day to day running of department EDUCATION woodside High School west midlands England SKILLS Avid knowledge of Housekeeping procedures (10 years), Well versed with the standards of hygiene and sanitation (10 years), Demonstrated ability to perform duties in a busy environment (10 years), Strong interpersonal and communication skills, Good time management skills, Courteous with clients, residents and staff (10 years), Sound ability to perform physically demanding chores (10 years) AWARDS AHLA Housekeeping award October 2013 The Alberta Hotel & Lodging Association CERTIFICATIONS/LICENSES HHH August 2016 to Present WHMIS October 2016 to October 2017 ADDITIONAL INFORMATION Pride me on guest satisfaction Experience in a hotel setting, camp holiday resorts. Experience in supervision of large teams. Knowledge of computer systems. Knowledge of cleaning equipment, waxing, buffing, etc. Affiliations: Strong training skills, quickly learn procedures and methods, proven record of working within budget, honest, friendly, self-starting, goal-oriented, self-motivated, work well in the high-pressure environment, dependable can work without supervision. Reached top 20% in 2012 You're Welcome Awards. Certificates. WHMIS. References available on request.

Home Owner Details

Email Address ...@gmail.com Confirmed
Phone Number 780-708-... Confirmed
Postal Code T5T...
Years of Experience 20
Preferred Applicants Agencies/Companies
Services
Work Eligibility
Household
Agencies/Companies Yes

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