Housekeeper in Aventura
Marina Ivanova 20379 West Country Club Dr,Aventura, FL, 33180 786-303-..., QUALIFICATIONS: Self-driven and highly motivated individual with over 20 years of experience in hospitality industry and Hotel Management. Extensive background in customer-service oriented operations, including some sales. Excellent communication skills, maintains positive relations with staff and customers in high-volume, fast paced operations. Ability to effectively deal with employees and customers, some of whom have required high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to work under pressure and deal with stressful situations during busy time in the hotel. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Knowledgeable in computer operations and applications including Windows 2000/XP, Microsoft Word, Excel, Internet, Fidelio, Holidex and others.Willing to travel, bilingual. EXPERIENCE: Brantley Hotel Group "The Villas", Fort Lauderdale, FL, 2012-2016 General Manager Controlling Villa in Fort Lauderdale total 16 apartments Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and pool services Daily supervision of the Housekeeping staff, purchase, re-order and maintain Housekeeping supplies and inventory, recruit, schedule and train all new Housekeeping staff members, uphold the highest standards of cleanliness, safety, and conduct. Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Interact with tenants by negotiating leases; collecting security deposit and payments VIP Vacation Properties, Miami FL, 2007- 2012 Property Manager Controlling 3 villas in Fort Lauderdale total 36 apartments Maintained property by investigating and resolving tenant complaints Enforced rules of occupancy; inspect vacant units and oversee repairs Planned new renovations; contract with landscaping , pool services, laundry and cleaning staff Interacted with tenants by negotiating leases; collecting security deposit and payments Daily supervision of the Housekeeping department, purchase, re-order and maintain Housekeeping supplies and inventory, recruit, schedule and train all new Housekeeping staff members Wellness Center Else Club, Moscow, Russia 03/2007 10/2007 Director of Standards www.....ru (Wellness Club, 5* stars) Created Standards for all clubs departments (Akva, SPA, the Beauty salon, Reception ,Sales, Security and Housekeeping department) Provided training to all employees Else Club Worked out of the program for evaluating of new hires on performance of Standards and all procedures for a chain Else Crowne Plaza (former Mezhdunarodnaya I hotel), Moscow, Russia, 11/1999- 10/2006 Deputy of GM (09/2004- 10/2006) Controlled and coordinated all operations of front desk, sales and marketing and Housekeeping departments. Constantly monitored staff to ensure high levels of customer service. Front Office Manager (11/1999- 09/2004) Managed all aspects of hotel front office operations Supervised a team of over 40 people Actively participated in improving the operations of front office by developing and implementing new procedures and processes Managed all daily front office operations, including coordinating with department of Housekeeping, maintenance, food and beverage service Upheld the hotels commitment to hospitality and guest service Hawthorne Suites, Ann Arbour, MI, 04/1999-09/1999 Front Office Manager Responsibilities included occupancy forecast, working on sales strategies and yield management, room revenue maximization, and budgeting Supervised a team of 10 people Participated in interviewing, hiring, and training new employees Upheld the hotels commitment to hospitality and guest service Marriott-Aurora Hotel, Moscow, Russia, 10/1998-02/1999 Front Office Manager Supervised, coordinated and administered all activities of the Front Office Department to make sure the grand opening was successful. Supervised a team of 18 people Participated in interviewing and hiring new employees Worked with Management Team to monitor guest arrival and departure points to ensure all customer service standards were followed. Holiday Inn Moscow Vinogradovo Hotel, Moscow, Russia, 02/1998 10/1998 Front Office Manager Participated in grand opening of the first Holiday Inn Hotel in Moscow, making sure all Front Office procedures and operations were functioning successfully Supervised and coordinated team of 15 people Responsibilities consisted of overseeing Front Office, Guest Services, Concierge, PBX and In-House Reservations departments; including interviewing, scheduling, training and evaluating staff. EDUCATION: Moscow Hotel Management and Business College, Aug 1988 Hotel Management, Specialization in Marketing, Accounting, Tourism, Restaurant Management, Economics. Attended College full-time and worked full-time simultaneously CERTIFICATES: Mezhdunarodnaya I, World Trade Center, December 1999 Management in Hospitality Industry, Certificate Hawthorne Suites, August 1999 Spirit Reservation Program Marriott International, December 1998 Foundations of Leadership, Certificate HRS training program Front Office operations Fidelio 6,04(9) management course Micros 8700 Holiday Inn Leadership Training, June 1998 Management, Motivation and Train the Trainer presented by Holiday Inn owned by Bass Hotels and Resorts Holidex Reservation Basic Training Program, May 1998, Leicester, UK Certificate of Achievement International Sales and Marketing Training Course, Oct. 1997 British International Sales and Marketing Consulting Co. MHA Consultants Ltd.
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