Home Owner in Timonium
JOB TITLE: Room Attendant FLSA CLASSIFICATION: Non-Exempt DEPARTMENT: Housekeeping JOB LEVEL: LOCATION: Hampton Inn & Suites Baltimore North-Tim PAYROLL CODE: REPORTS TO: Asst/Exec. Housekeeper; Housekeeping Mgr. APPROVAL: SVP appr. DATE: mm/dd/yy This job description reflects managements assignment of essential functions; and nothing in this herein restricts managements right to assign or reassign duties and responsibilities to this job at any time. SUMMARY Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed. JOB DUTIES Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed. Removes dirty linen Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork. If Applicable: Remove trash, sweep, dust any balcony/patio areas Inspects marketing collateral, replacing expired or damaged items. Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards. Cleans mirrors, windows, vent cover, glass doors. If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags. Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments. Reports items that require repair or additional cleaning to the appropriate person/department. Restocks Housekeeping cart. Vacuums hallways. Turns in all lost and found articles immediately. Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door. Sweeps balconies or decks as required. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a Baywood Ambassador who: Maintains a professional image, including professional attire, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to WOW the guest! demonstrating our motto Its Better at Baywood! SKILLS/QUALIFICATIONS Physical Demands: Requires ability to stand/walk for entire shift. Bend, stoop, kneel, reach - often. Ability to lift up to 25 lbs. regularly. Ability to push Housekeeping cart weighing up to 100 lbs. regularly. Requires ability to perform light to moderately heavy Housekeeping duties using the approved chemicals and equipment. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. Outside: Rarely exposed to weather conditions Essential Skills: Knowledge of applicable franchise standards and procedures. Must have ability to complete applicable Housekeeping forms and to communicate any problems and/or unusual conditions to management. Must have ability to positively communicate with guests and co-workers. Must have ability to work within scheduling guidelines. Educational/Vocational Preparation: Some high school education (grade 9) preferred Ability to follow schedule and ability to perform physical labor. Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.
Home Owner Details
General Room Cleaning
Change Bed Linens
Take Out Trash/Recycling
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