Housekeeper in Sorrento, British Columbia

BONNIE ARMSTRONG Cell: 778-220-... Email: [email protected] I currently run my own digital marketing company and am looking for more balance in my life. As I enjoy housekeeping and gardening, I decided to do that and ease myself out of my digital marketing agency. I am mature and responsible and am an excellent cleaner. I am so meticulous that I have had friends come to visit and ask if it's OK to sit down for fear of messing up the place. Bonnie Armstrong HERE IS MY CURRENT RESUME: I am a results-oriented professional and possess superior relationship building abilities, resulting in increased customer satisfaction, staff morale and improved bottom line. This has been achieved by listening to staff and their customers, defining requirements, implementing the required changes and ensuring needs are met. Significant achievements in the areas of: • Customer Service Leadership • Change Management • Process Improvement • Sales • Training and Development • Budget Administration • Service Standards Development and Implementation • Relationship Building Summary of Accomplishments • Turned an 8 year unprofitable operation into a profitable venture within a 6 month time frame, increasing the bottom line by 18%. • In my first year with M&M Meat Shops, I recruited franchisees and sold 16 existing stores resulting in increased same store sales by in excess of 12%. • During my tenure with Sysco, corporate sales for Southern Alberta increased by 12%. • Developed, implemented and delivered a customer service training program to 2000 employees and agents resulting in an improvement in customer feedback ratings of satisfied or better from 92.3% to 95.6%. • Oversaw and managed the successful integration of a new computer system, resulting in a 35% decrease in numbers of personnel, a 20% increase in productivity while improving staff morale. Career History Mobile Marketing Allies 2011 - 2... Owner - I assist small business owners grow their business by introducing and implementing initiatives in the area of mobile and local marketing. As a small business owner, I wear many hats, including developing the business plan, the sales, service and marketing, as well as the accounting side of the business. M&M Meat Shops 2006 - 2... Manager of Franchising - Identified, recruited and qualified potential franchisees through contacts within the community, networking and through advertising. During my first year with M&M Meat Shops, I more than doubled the number of stores sold to 16 over the previous record of 7. The stores that I refranchised achieved an average sales increase of 12% as opposed to the national average of 7%. Insights for Positive Change 2003 - 2... Owner – As a business mentor, I coached clients, identifying areas requiring improvement, to maximize customer satisfaction and retention, resulting in improved bottom line. Sysco Food Services 2001 - 2... Corporate Accounts Manager – Lead and managed 30 corporate accounts sales and service personnel. Responsible for building sales and maintaining effective relationships with national companies. Managed a customer profile with more than $360,000,... in annual sales. Guided and coached my teams in handling all quality, sales and service related issues, while at the same time, ensuring contractual obligations between the customers and SYSCO Food Services were adhered to. United Farmers of Alberta Co-operative Ltd. 1993 - 2... Customer Service Advisor – This position was initiated to bring a central focus and impetus to the concept of customer service and what it means to all employees and associates to move UFA toward being a truly customer focused organization. I was provided the opportunity to utilize my strong interpersonal skills in working with virtually every team in the organization. These teams included 11 internal service teams, 34 farm supply stores and 125 petroleum outlets throughout Alberta, British Columbia and Saskatchewan. Skills • Effective • Organized • Detail Oriented • Problem Solver • Team Builder • Team Player • Risk Taker • Motivator • Creative • Leader • Flexible • Innovative Professional Development • Customer Service Management • Microsoft Office Suite • Outlook • Conflict Management • Certified Sales Trainer • Dale Carnegie • Advanced Management Communication • Interpersonal Skills Development • Performance Management • Train the Trainer • Negotiation Skills • 360 Feedback Interest and Activities • Gardening • Dogs • Walking and Hiking