Housekeeper in Dunnville, Ontario

• Previous experience in both residential and commercial cleaning of office cubicles, kitchens, washrooms, bedrooms, living rooms, laundry and bedding, dishes, etc.) • Pays strong attention to detail to ensure high quality services • Likes to take initiative and openly welcomes feedback and constructive criticism • Works well both independently and on a team; can self-orient to tasks under minimal supervision • Works highly effectively in a fast-paced environment; has well-developed prioritization skills under pressure • Has valuable experience and training in customer service and satisfaction • Excellent communication and interpersonal skills; interacts and adapts well with various personalities • Has extensive leadership background and organizational experience Relevant Experience Residential and Commercial Cleaner Greensweep Canada, Summer and Fall 2014, Guelph, Ontario • Worked both independently or with a team at residential and commercial job sites • Assessed job sites; prioritized and designed an efficient plan for task completion • Performed cleaning duties such as dusting, cleaning windows and baseboards, light and heavy duty kitchen cleaning (including fridges and stoves); laundry and bedding, vacuuming, sweeping and mopping floors, taking out garbage, cleaning washrooms, living rooms, bedrooms and office spaces, etc. • Ensured client satisfaction: followed specific instructions as well as encouraged client evaluations and feedback • Responsible for maintenance of cleaning supplies and equipment. Commercial Cleaner Streamline Enterprises, Spring and Summer 2014, Guelph, Ontario • Worked independently on a team at designated tasks and daily routine • Performed daily physical work: heavy lifting, mopping, vacuuming, cleaning, taking out garbage • Responsible for daily cleaning of all facility washrooms and office cubicles • Ordered and re-stocked washroom products and cleaning supplies • Evaluated environment and self-oriented to tasks in need of completion Server Greystone Golf Club, Milton, Ontario, 2014 Season • Greeted members and patrons, build friendly rapport with club members • Took patron orders, input into system and send to kitchen • Served dishes and beverages • Minor dish preparations • Tended to the bar; serving alcoholic and non-alcoholic beverages • Banquet style and wedding serving • Paid strong attention to patrons and anticipate needs in advance Inbound Customer Service Associate Convergys Ltd, Welland, Ontario, 2012 • Listened to customer concerns and conducted account evaluations • Identified and resolved sources of customer dissatisfaction and needs • Implemented customer-specific, needs-based sales techniques • Demonstrated extensive knowledge of available products and services • Created positive customer experience through personable rapport • Further developed effective multi-tasking skills Relief Staff True Experience Supportive Housing and Community Work Program, Current, Dunnville, Ontario • Supervise clients with psychiatric illnesses living in a congregate/transitional housing residence • Facilitate and encourage life skills such as exercise, completion of cleaning tasks, cooking and taking medication • Providing personal support to clients; promoting and engaging clients to participate in leisurely activities • Accompanying clients to various appointments and errands Activities • Psychology Society Social Coordinator 2013—201... • Preschool and Youth Ballet Instructor 2012—201... • University of Guelph Hospitality Services Advisory Committee Representative 2010—201... • Ontario Residence Hall Association Operations Manager 2011—201... • Ontario Residence Hall Conference Event Coordinator Winter 2010 • Johnston Hall Social Coordinator 2010—201... Interests • Literature, poetry, reading and writing • Community volunteerism and engagement, self-improvement and tap dancing • Philosophy, sociology, cognitive neuroscience and psychology