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  4. Robstown

Erminia A O

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Hard working, reliable employee
Robstown, Texas
Active over a week ago

Housekeeper in Robstown, Texas

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Individual
Erminia A. Orona 205 ½ East Ave H Robstown, TX 78380 3... [email protected] Objective: To provide excellent customer service to ensure I achieve customer service department goals. Oualifications Summary: I have 25 years experience in customer service. I have experienced in solving customer’s problems especially technical problems, managing resources, and performing superior customer services. I am committed to quality service and always give my all in delivering expectations. My excellent communication skills allow me to serve customers properly. I have good leadership and organizational skills. I have self-discipline and self-motivated. I am proficient in handling money and auditing. I have some of the following expertises: Multi-tasking management communication and coordination Leadership and organizational management Professional Experiences: Medical Assistant, Corpus Christi, Texas, 2001-200... Studied under Dr. Brusco and assisted him in moving patients into waiting rooms while taking their vital signs and monitoring their health utilizing finger sticks that are used on diabetic patients and drawing blood and so on. I would also handle outbound and inbound calls, setting up appointments and filing their personal documentations. It also helped me enhanced my one-on-one relationship skills w patients giving me the experience I needed to build my customer service system performance. Valero, Katy, Houston, Texas, 2008-201... My initial goals everyday were to maintain a clean environment and provide customers the assistant they needed coming into our store. Id audit the till at nights, and disperse back whatever needed for the next day. Provided technical and managerial training for customer service staffs. Got involved w in store apps such as the express speedpass and plenti. I would also travel to assist other stores when needed, and also managed overnight shifts when needed as well. Palais Royal, Houston, Texas, 2011-201... I monitored all cash register transactions; managed customer complaints; Completed daily transactions; and made sure positive customer service experiences. I maintained floor cleanliness and built good relations towards my other co-workers. Professionalism has always played a huge role which has successfully increased my customer’s satisfaction. Bass Pro, Houston, Texas, 2013-201... I was making a professional impression on visitors as they’d come in and ask about our boats and supplies. I took the initiative to handle customer complaints so that once I identified the problem I’d find a solution. Assisted customers in making a decision about a product or service to buy. Maintained and updated customer databases. Issuing refunds or compensation to customers. Giving feed back to managers on the efficiency of the customer service processes and system. Academic Qualifications High School Diploma 1988-199... Some college at Southern Careers for Medical Training 1999-200...

Services

I can clean:
Attic
Basement
Bathroom
General rooms
Kitchen
Responsibilities include:
Cabinet cleaning
Change linens
Dishes
Fridge cleaning
House sitting
Oven cleaning
Packing
Pet clean up
Shampoo carpet
Surface polishing
Trash & recycling
Wall washing
Window washing

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