Housekeeper in Fort Dix, New Jersey

• Elected by fellow peers for leadership role during class project. • Dealt directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle inquiries and complaints • Process orders, applications and requests • Assess the cleanliness and hygiene situation of the establishment and detect current and potential problems. • Continuous monitoring of the cleanliness of facilities and other equipment. • Strong communication, interaction and relationship-building skills acquired through experience as a sales and marketing intern and through customer-service positions and volunteer work. Skills • Microsoft Word • Communication • Dependability • Time Management • Multi-task • Inventory Accountability • Guest Relations • Organization Work History Lacosta Facility Support Services Cherry Hill, NJ Nov 2016-Feb 2017 Certified contractor delivering quality facility services to customers through janitorial services. Janitorial Worker Responsible for vacuuming and mopping assigned areas; such as cafeteria, hallways, bathrooms and employee entrance. Also responsible for vacuuming and empty trash bins in all office areas assigned. Telepoint Communications Cherry Hill, NJ Sept 2016- Nov 2016 Advanced Inbound and Outbound call center designed to give clients the edge over their competition with sophisticated technology that produces quality assurance in campaigning the product. Outbound Call Center Agent Temporary position responsible for calling customers throughout the continental United States and collecting and recording data for the Presidential Election. Southeast Ministry Washington, DC March 2016-May 2016 Social justice ministry of the Lutheran Church of the Reformation that listens to the needs of the community and develops sensitive programs that address the root causes of social problems such as poverty, illiteracy and violence. Junior Assistant Volunteer member responsible for answering telephone calls and relaying information to the callers, take and delivery messages to the full-time staff and/or transfer calls to the appropriate individual. Responsible fore completing forms in accordance with the policies, order and dispense supplies as needed, as well as prepare schedule, conference or events material. Affordable Weave Bar Washington, DC April 2015-October 2015 Company designed to provide hair and skin care to a diversity of hair texture and skin type. Junior Cosmetologist Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles. Shampoo, rinse, condition and dry hair. Process payments and schedule client appointments. Education Eastern High School Washington, DC Sept 2013-May 2016 General Studies Rancocas Valley High School Mt. Holly, NJ Sept 2016-Feb 2017 General Studies, High School Diploma