Aimee Stewart

Experienced, detailed housekeeper

Housekeeper in Mobile

AIMEE STEWART Mobile, Al C: 251-455-... Email: ...@yahoo.com Website: stewartcleaningservice..... PROFESSIONAL SUMMARY Executive Head Housekeeper Professional dedicated to effective team management, detailed cleaning and customer satisfaction. WORK HISTORY Executive Head Housekeeper/Acting manager at front desk Fort Conde Inn -Mobile, Alabama From: 06/2011 - To: 06/2016 Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of the Housekeeping staff. Strong leader of customer support staff. Facilitated inter-departmental communication to effectively provide customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Fostered an environment which encouraged continual process improvements. Devised and published metrics to measure the organization's success in delivering world class customer service. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals. Owner Stewart Cleaning Service - Mobile, Alabama From: 02/2000 - Current Maintained a successful cleaning business that is still open today. Adhered to all confidentiality requirements at all times. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals. EDUCATION Basics Gadsden State -Gadsden , Alabama English 101, Bio 102, Math 116, Phyc 200, CPR100 and Nur 101 I attended Bishop State in 2013 for a computer class also. SKILLS Exceptional interpersonal communication Excellent time management skills Effective work flow management Customer-focused Rezo literate Skilled trainer Effective problem solver Adherence to high customer service standards Exceptional telephone etiquette Word literate

Housekeeper Details

Email Address ...@yahoo.com Confirmed
Phone Number 251-455-... Confirmed
Years of Experience 20
Provider Type Individuals
Services Bathroom
Kitchen
General Room Cleaning
Change Bed Linens
Oven Cleaning
Refrigerator Cleaning
Cabinet Cleaning
Dishes
Wall Washing
Pet Clean-Up
Packing
Attic Clean-Up
Basement Clean-Up
House Sitting
Household Own Transportation
Laundry
Hourly Rate $15.00

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