Housekeeper in Saint Pauls, North Carolina

Competent and dependable housekeeper with experience in private residences as well as large hotels. Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients. Skilled at selecting the best tools and methods for all cleaning jobs. Housekeeping Skills & Services — Daily & Deep Cleaning Dusting & Polishing Steam Cleaning Vacuuming & Mopping Kitchen & Bath Cleaning Countertop, Appliance & Grout Cleaning Carpet Cleaning & Wood Floor Polishing Window Treatment Cleaning Clothes Laundering & Ironing Furniture & Upholstery Cleaning Room Tidying & Organizing Silver Polishing — Experience — ABC HOTEL GROUP · Jersey City, NJ · Housekeeper / Crew Leader, 2016 to 2017 After initial success on housekeeping staff at ABC’s flagship Sometown property, promoted to housekeeping crew leader of newly opened resort in Sometown’s largest hotel. Currently supervise an 8-member housekeeping crew, with personal and team accountability for cleaning 200 guest rooms daily as well as assigned conference facilities and public access areas. Implemented innovative step-savers that reduced average cleaning time per room from 30 to 25 minutes while maintaining hotel’s “White-Glove” quality standards. Saved thousands of dollars in annual labor costs and honored with “Star Award” for efforts. Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds. Met quality and efficiency goals at both hotels. Led training that helped boost housekeeping’s customer satisfaction rating to the highest out of all departments (96% positive score). XYZ COMPANY · Jersey City, NJ · Housekeeper, 2015 to 2017 Contracted by professional cleaning business to provide housekeeping services to residential clients. Received top scores on customer evaluations for thoroughly cleaning homes. Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or “green” cleaning aids. Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year. — Education — DEF HIGH SCHOOL · Jersey City, NJ · High School Diploma Professional Development (ABC Hotel Group): White-Glove Housekeeping · Supervisory Skills HAZMAT/Chemical Handling · Guest Service Excellence Reliable Transportation · Scheduling Flexibility (Able to Work All Shifts)