Housekeeper in Plainfield, Indiana

April R. Byrd 349 Ellis St. Plainfield, IN 46168 Cell Phone 317-... [email protected] OBJECTIVE I am a self motivator looking to apply my experience, knowledge, positive attitude and accelerated learning ability to a challenging position with your team that provides opportunities that will benefit your company as PROFILE  Effective team player with strong interpersonal and communication skills.  Efficient in Microsoft Word, Microsoft Excel, Outlook, Mas-90 and WDS  Ability to adapt and excel in a fast-paced work environment  Experienced in ISO-9000 & on auditing team WORK HISTORY Fairfield Inn & Suites by Marriott Avon, IN  Overseen all Housekeeping and Laundry operations  Evaluate and monitor guests satisfaction levels with a focus on continuous improvement  Operate within departmental budgets through effective stock and cost controls and well managed  Set departmental targets and objectives, work schedules, budgets, and policies and procedures  Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an  Ensure team members have an up-to-date knowledge of all room categories and amenities  Maintain good communication and work relationships in all hotel areas and with external customers  Ensure staffing levels cover business demands  Ensure communication meetings are conducted and post-meeting minutes generated  Manage staff performance issues in compliance with company policies and procedures  Competent in property management systems  Assist other departments wherever necessary Zee Medical, Inc. / Cintas First Aid and Safety Indianapolis, IN Product Support Specialist –09/2010 to 12/2015  Answer queries on products and services from customers and sales reps  Researching and calculating complex customer needs  Provide responses to client and sales rep questions and requests via phone, email in a professional and timely manner  Acquire and maintain current knowledge of relevant product, service offerings, and support policies in order to provide accurate solutions to clients  Performs order functions, including order entry, order tracking, backorder resolution, expediting orders, sales reporting, and forwards picking sheets to shipping.  Quoting rates and processing paperwork for customer shipments  Provide back-up support to other group members in the performance of job duties as necessary.  Performed data input in an accurate, detailed and timely fashion  Led the team in data entry with the most order entries per month  Strived to build and maintain relationships with customers and sales reps Refractory Engineers, Inc. Indianapolis, IN Customer Service Representative -10/1998 to 02/2009  Operated a multiline phone system  Strived in building relationships with customers  Accepting and processing orders by phone, fax and email  Track orders to ensure on time deliveries  Followed up with customers to ensure customer satisfaction  Led team to become ISO 9000 compliant  Responsible for multi-million dollar Chrysler account SCHOOL HISTORY Ben Davis High School Indianapolis, IN 09/1990 to 01/1993 Pamala Brooking 317-442-... Glenda Herring 317-224-... Brian Byrd 317-413-...