Housekeeper in Stamford (Town), Connecticut

Nicole A. Lauro [email protected] Cell: 475-489-..., Home: 203-858-... Address: 101 Lafayette Street, Stamford, CT, 06902 OBJECTIVE: Obtain a full-time employment position in customer service in order to utilize communication skills in a team-based environment that promotes education, growth, and creativity. EDUCATION: Farmingdale Senior High School, Farmingdale, NY, 11735 June 2010-June 2014, High School Diploma, GPA: 3.3 PROFESSIONAL EXPERIENCE: Sheraton Stamford Hotel, Stamford, Connecticut. -- January 2017 - July 2017 Food & Beverage Department/Restaurant Service Proficiently managed guest expectations to ensure optimal satisfaction. Kept dining area neat, clean, and functional for all of the restaurant staff. Provided guests with courteous and friendly service Prepared and served breakfast buffets including Egg Dishes, Breakfast Meat Platters, Fresh Fruit Plates, Rolls, Etc. Accurately prepared bills, tracked the tips, and accurately made change and completed credit card transactions. Best Yet Market, Massapequa, New York. -- November 2015-July 2016 Front End Team Member/Cashier Assisted customers with the checkout process in an accurate and efficient manner using the correct scanning and ringing method Met speed and registered performance requirements in order to ensure the customer’s satisfaction at checkout Provided customers with courteous and friendly service Directed and guided customers who needed further assistance in specific areas Maintained an acceptable record of short/overages Dunkin Donuts/Baskin Robbins, Copiague, NY & Farmingdale, New York. -- April 2015- November 2015 Cashier, Cake Maker/Designer Took customer orders, making sure they were accurate, followed by filling orders (drinks, food, cakes, etc.) Operated the registered, making sure to fill all orders correctly, as well as take and give back the correct amount of change Responsible for counting the drawers to make sure the money was always correct Responsible for taking cake orders the way the customer asked for them, as well as creating the cake in the way the customer asked for it in a timely manner American Landscaping, Baldwin, New York. -- May 2013-September 2013 Secretary/Data Entry Provided administrative and secretarial support, including but not limited to, word processing, photocopying, and managing and maintaining client records/files consisting of memos, letters, documents, reports, tables, and graphs Responsible for filing, faxing, billing, invoicing, and phone services Worked with Microsoft Word and Excel to make accurate landscaping estimates. Bollinger’s Restaurant & Ice Cream Parlor, Farmingdale, New York. -- July 2012-September 2012 Hostess/Server/Cashier/Busser Assisted with the daily operations of the restaurant Operated the register, making sure to fill all orders correctly, as well as take and give back the correct amount of change Responsible for taking customers’ orders accurately and thoroughly Delivered food to in-house customers Assisted with bussing and cleaning tables after customers left the restaurant Greeted customers as they entered the restaurant and assisted them to their tables, making sure they were satisfied Farmingdale Senior High School, Farmingdale, NY, June 2010-August 2013 Life Guard, Swim Instructor Taught hearing impaired children how to swim Assisted with summer swim programs for children of all ages Served as a life guard for young children Certified in CPR and life guarding ADDITIONAL SKILLS: Fluent in American Sign Language* Microsoft Word Microsoft Powerpoint Customer Service Leadership & Management Team & Group Work SUMMARY OF QUALIFICATIONS: Confident communication skills, along with leadership capability and friendly disposition Possess a general knowledge of business functions, while easily trainable to perform more specific duties Ability to work efficiently within a group or individualized environment, while demonstrating essential time management skills Ability to neutralize situations without conflict Ready and willing to learn and adapt to new work environments