anjum b
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Aim:-To get a job in call center, Technical support,Telemarketing sales or any other job. M y Online website link- ht
Arctic Bay, Nunavut
Active over a week ago
From 13.00/hour
Housekeeper in Arctic Bay, Nunavut
I'm an
Individual
Mr. Anjum Bhardwaj
#163, Sector-9, Panchkula, Haryana, India-134109
[email protected], [email protected] Mobile 91-987-6... (whatsapp), Skype-anjum50
Aim:-To get a job in call center, Technical support,Telemarketing sales or any other job.
M y Online website link- http://....com
Education
• IELTS 7.0 bands over all
• 2006-200... – (M.C.A) from Vinayaka Missions University (cc),Tamil Nadu, India -71%
• 20...- M.S.C-IT from IASE University,Sardarshar(Regular),Rajasthan -69.5%
• ... - PGDCA from Kurukshetra University (cc),Haryana- 50%
• 20...- e-Diploma in software technology (regular),CMC Ltd,Govt..... India,Delhi
• 1998-200...-BA - Karari Inter college,Kaushambi,Chhatrapati Shahuji Maharaj University (Regular),Kanpur-54%
• 19... (Physics, Chemistry, Maths),DAV College, Chandigarh,CBSE-57%
• 19...TH ST. Josephs Convent School, Bathinda (Punjab),CBSE- 65%
Total work experience in an International English call center is 4 years in the process of outbound calls, inbound calls, email and chat.
• American Telephone and Telegraph company, (AT &T), USA
• Junior Police academy, USA.
• American home professionals(AHP) ,USA
• Startec, Canada.
Tech Mahindra ,IT park, Chandigarh ( 26-07-20... to present )
• As a senior Technical support officer (service manager) in Fusion, Sapphire process of American Telephone and Telegraph company, (AT &T), USA.
• Received appreciation for being 1st person (fastest) on floor of Tech Mahindra in AT&T process to close and resolve 50 tickets as well 100 tickets.
• Handling queries of tickets of AOTS,BMP AND WFA as P1,P2 &P3, escalations by account manager, service assurance team, loop back testing
• LSO, LEC, central office, CCON, LCON, OTIS,UD, demarcation point, inside wire, Voice outage, hard down, Voice quality, latency, caller id, call forwarding, billing –RFO or RCA, MACD-provisioning, circuit bouncing, internet packet loss, router replacement, upgrading bandwidth, fiber cut, intermittent issue
• Service assurance team, initial testing, Intrusive testing, prove to demark, vendor meet, GO-SET ,ETA, ETTR, monitoring, Interface logs, call samples,SAART
• Tier 1 & Tier 2 teams of MIS, BVOIP, IP-flex, ENOC, NDC & Cab for dispatch, Chronic, uverse, email-trail, BERT ,express ticketing, ticket deferred, plus & basic services, IP address-static &dynamic, major outage,NERS ticket.
Following the important parameters during calls
• Call opening, greetings, designation, branding, probing, empathy statements
• Assurance, power words, power statements, call closing, proper pronunciation, no cross talking, apologies, active listening, understanding the issue of customer
• Voice clarity, rate of speech, no robotic sound, appropriate pauses on call, no abbreviations to be used, acknowledgements, voice modulation
• Use more positive words, give no specific time confirmation to customers, thank you statements, ready with information before calling the customer, Assertive and soft spoken
• Ask customer more open ended questions ,do not breach SLA, no jargons, use could or may instead of can, Good listener and good communication skills
IDP Education, Sector-9C, Chandigarh. (2006-20...)
• Worked as an IELTS Invigilator for IDP Education.
Bikham Information Technology, Sector-9C,Chandigarh (10-05-2... to 15-11-20...)
• Worked in out bound sales on campaign in accepting Donations on behalf of Junior Police academy, USA.
Universal Cyber Infoway limited, Manimajra, Chandigarh. (10-2-20... to 30-4-200...)
• Worked in out bound sales on campaign in making appointments on behalf of a construction company -American home professionals(AHP) ,USA and also campaign in selling Long distance calling fixed line services Startec, Canada.
Other Important Software's used
• Graphic Design - Photoshop, CorelDraw, Power point, Video editing
• Website builder CMS- word press , joomla , drupal & magento,wix
• Operating system- Windows & Mac, MS-office-Word,Excel sheets & Team viewer
• Digital Marketing, SEO, Social media handling
Other Jobs that I can also do to serve and help the society as I am not licensed or studied about them
• Aged or disabled care, Childcare worker, Disabilities care taker, Family day care worker, and very basic Nursing support worker
• General labor, data entry, Out of school hours care worker and Personal care assistant
• Ranch jobs like Farming, Harvesting crop, fruits grower and animal care
• travel tour guide
• Hotel or motel receptionist
• Waiter in Restaurant
Awards won in Extracurricular activities
• 1987-Won 1st position at District level swimming competition in back stroke.
• 1989-Won 3rd prize in Solo Dance competition at school level.
• 1991-Won 2nd position in 400 meters Athletic race at school level
• 1991- Winner at District Football championship.
• 1992-294... Rank out of 12566 at India's National level science talent search examination.
• 1994- Won 1st prize at Dance competition at Punjab Engineering college, Chandigarh.
• 1997-Won twice 3rd position at District level Swimming competition in different styles.
• 1998-Won 1st and 2nd position at District level Swimming competition in different styles
Personal Information
• Available 24x7 for morning, evening or night shifts
• Dob 14-05-19...,Age 43,single,never married
• Blood group O ve
• Yes, valid India Passport, India citizen
Thank You
Anjum Bhardwaj
91-98763... (whatsapp-directly call me on my mobile or do video and audio call )
Skype anjum50 (video and audio call )
[email protected]
Present location -163, sector-9
Panchkula, Haryana,India-134109
Services
I can clean:
Bathroom
General rooms
Kitchen
Responsibilities include:
Dishes
Fridge cleaning
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