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anjum b

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Aim:-To get a job in call center, Technical support,Telemarketing sales or any other job. M y Online website link- ht
Arctic Bay, Nunavut
Active over a week ago
From 13.00/hour

Housekeeper in Arctic Bay, Nunavut

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Individual
Mr. Anjum Bhardwaj #163, Sector-9, Panchkula, Haryana, India-134109 [email protected], [email protected] Mobile 91-987-6... (whatsapp), Skype-anjum50  Aim:-To get a job in call center, Technical support,Telemarketing sales or any other job.  M y Online website link- http://....com  Education • IELTS 7.0 bands over all • 2006-200... – (M.C.A) from Vinayaka Missions University (cc),Tamil Nadu, India -71% • 20...- M.S.C-IT from IASE University,Sardarshar(Regular),Rajasthan -69.5% • ... - PGDCA from Kurukshetra University (cc),Haryana- 50% • 20...- e-Diploma in software technology (regular),CMC Ltd,Govt..... India,Delhi • 1998-200...-BA - Karari Inter college,Kaushambi,Chhatrapati Shahuji Maharaj University (Regular),Kanpur-54% • 19... (Physics, Chemistry, Maths),DAV College, Chandigarh,CBSE-57% • 19...TH ST. Josephs Convent School, Bathinda (Punjab),CBSE- 65%  Total work experience in an International English call center is 4 years in the process of outbound calls, inbound calls, email and chat. • American Telephone and Telegraph company, (AT &T), USA • Junior Police academy, USA. • American home professionals(AHP) ,USA • Startec, Canada.  Tech Mahindra ,IT park, Chandigarh ( 26-07-20... to present ) • As a senior Technical support officer (service manager) in Fusion, Sapphire process of American Telephone and Telegraph company, (AT &T), USA. • Received appreciation for being 1st person (fastest) on floor of Tech Mahindra in AT&T process to close and resolve 50 tickets as well 100 tickets. • Handling queries of tickets of AOTS,BMP AND WFA as P1,P2 &P3, escalations by account manager, service assurance team, loop back testing • LSO, LEC, central office, CCON, LCON, OTIS,UD, demarcation point, inside wire, Voice outage, hard down, Voice quality, latency, caller id, call forwarding, billing –RFO or RCA, MACD-provisioning, circuit bouncing, internet packet loss, router replacement, upgrading bandwidth, fiber cut, intermittent issue • Service assurance team, initial testing, Intrusive testing, prove to demark, vendor meet, GO-SET ,ETA, ETTR, monitoring, Interface logs, call samples,SAART • Tier 1 & Tier 2 teams of MIS, BVOIP, IP-flex, ENOC, NDC & Cab for dispatch, Chronic, uverse, email-trail, BERT ,express ticketing, ticket deferred, plus & basic services, IP address-static &dynamic, major outage,NERS ticket.  Following the important parameters during calls • Call opening, greetings, designation, branding, probing, empathy statements • Assurance, power words, power statements, call closing, proper pronunciation, no cross talking, apologies, active listening, understanding the issue of customer • Voice clarity, rate of speech, no robotic sound, appropriate pauses on call, no abbreviations to be used, acknowledgements, voice modulation • Use more positive words, give no specific time confirmation to customers, thank you statements, ready with information before calling the customer, Assertive and soft spoken • Ask customer more open ended questions ,do not breach SLA, no jargons, use could or may instead of can, Good listener and good communication skills  IDP Education, Sector-9C, Chandigarh. (2006-20...) • Worked as an IELTS Invigilator for IDP Education.  Bikham Information Technology, Sector-9C,Chandigarh (10-05-2... to 15-11-20...) • Worked in out bound sales on campaign in accepting Donations on behalf of Junior Police academy, USA.  Universal Cyber Infoway limited, Manimajra, Chandigarh. (10-2-20... to 30-4-200...) • Worked in out bound sales on campaign in making appointments on behalf of a construction company -American home professionals(AHP) ,USA and also campaign in selling Long distance calling fixed line services Startec, Canada.  Other Important Software's used • Graphic Design - Photoshop, CorelDraw, Power point, Video editing • Website builder CMS- word press , joomla , drupal & magento,wix • Operating system- Windows & Mac, MS-office-Word,Excel sheets & Team viewer • Digital Marketing, SEO, Social media handling  Other Jobs that I can also do to serve and help the society as I am not licensed or studied about them • Aged or disabled care, Childcare worker, Disabilities care taker, Family day care worker, and very basic Nursing support worker • General labor, data entry, Out of school hours care worker and Personal care assistant • Ranch jobs like Farming, Harvesting crop, fruits grower and animal care • travel tour guide • Hotel or motel receptionist • Waiter in Restaurant  Awards won in Extracurricular activities • 1987-Won 1st position at District level swimming competition in back stroke. • 1989-Won 3rd prize in Solo Dance competition at school level. • 1991-Won 2nd position in 400 meters Athletic race at school level • 1991- Winner at District Football championship. • 1992-294... Rank out of 12566 at India's National level science talent search examination. • 1994- Won 1st prize at Dance competition at Punjab Engineering college, Chandigarh. • 1997-Won twice 3rd position at District level Swimming competition in different styles. • 1998-Won 1st and 2nd position at District level Swimming competition in different styles  Personal Information • Available 24x7 for morning, evening or night shifts • Dob 14-05-19...,Age 43,single,never married • Blood group O ve • Yes, valid India Passport, India citizen Thank You Anjum Bhardwaj 91-98763... (whatsapp-directly call me on my mobile or do video and audio call ) Skype anjum50 (video and audio call ) [email protected] Present location -163, sector-9 Panchkula, Haryana,India-134109

Services

I can clean:
Bathroom
General rooms
Kitchen
Responsibilities include:
Dishes
Fridge cleaning

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